Conciliation Procedure 430-05-40-60-45

(Revised 10/01/18 ML 3532)

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IM 5386

Amended IM 5386

 

 

The conciliation period is used to provide the mandatory NDWORKS participant with an opportunity to comply with the program.

Once it has been determined good cause does not exist for non-compliance, the conciliation period begins for 30 calendar days. The eligibility worker must contact the participant by using F851 – SNAP Non-Compliance - NDWORKS Notice and use the following steps to determine the next action to take:

 

• If the participant responds within the 30-day period and it is determined the participant did not comply or is not exempt, begin disqualification procedures by issuing Notice F450 – SNAP Closing Non-Compliance with NDWORKS or the F743 – SNAP Decrease in Benefits Non-Compliance with NDWORKS. The worker must enter the reason for noncompliance in the space provided on the notice. The reason for disqualification must be documented in the case narrative.
  
  
• If it is apparent that the participant will not comply (i.e. the participant refused to comply and does not have good cause or is not exempt), issue Notice F450 or F743.
  
  
• If Notice F450 or F743 is issued before the end of the 30-day conciliation period, and it is verified that the participant complied, has good cause or is exempt, the 30-day conciliation period ends.
  
  
• To avoid Notice of Adverse Action (issuance of Notice F450 or F743), the participant must perform a verifiable act of compliance, such as attending the orientation session or NDWORKS activity assigned to the participant. Verbal commitment by the participant is not sufficient commitment, unless the participant is prevented from immediately complying by circumstances beyond their control. The eligibility worker must document the verifiable act of compliance in the case narrative.
  
  
• If the participant does not respond within the 30-day period, issue Notice F450 or F743 at the end of the 30-day period. The eligibility worker must enter the reason for noncompliance in the space provided on Notice F450 or F743. The eligibility worker must document in the case narrative the reason for non-compliance.